FAQ

Where do you ship?

At the present moment we ship within India only.

How are orders placed at Audiowave Art delivered to me?

All orders placed with us are dispatched through our courier partners such as Track On, Blue Dart or any other courier partner of Audiowave Art.

Can I track my order?

Once your order is shipped you will receive an email confirmation of your shipping details, which will include a tracking number.

How can I pay for my order?

All prices and amounts shown on our site are in Indian Rupees (INR). We support the following payment options:

  • Credit Card
  • Debit Card
  • Net banking

*Please note, at the present moment we do not offer Cash On Delivery.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

*Please note, Audiowave Art adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure we use PayU Money Payment Gateway.

How does the process work?

Once you have selected the product of your choice, click the CLICK TO RECORD button to record or upload your audio. We will extract your audio and you can then design your Audiowave using our colour tool. When you are satisfied with your design click the APPLY button to make the final changes to your design. When you are happy with your design click the NEXT button and follow our simple check out process.

What is your shipping policy?

We provide free shipping on all our products. For orders from Maharashtra, Octroi charges (if applicable) will be borne by the customer at the time of delivery. If the order is lost or un-delivered we will replace the order with a 100% free expedited reprint.

Can I upload my own audio file?

Absolutely! You can upload an audio file in MP3, WAV or M4A format.

Is there a time limit for my recording?

Our online recorder allows 30 seconds of recording.

How loud do I need to speak?

Ensure that you are in a relatively quiet area and speak clearly in your normal voice into your computer microphone. You can play your recording back and re-record your voice until you are entirely satisfied with the end result. Don’t worry if your recording sounds either too soft or loud. We will contact you in case of any issues and will guide you step-by-step through the recording process.

Does my recording have to be in a particular file format?

Uploaded files should be in the following format MP3, WAV & M4A. We will contact you on your given / registered email ID if there are any issues with the recording.

Do I need any special equipment to record my audio?

You can record any thing as long as it makes sound. You can record people, pets, instruments or any sound that appeals to you.

What can I record on Audiowave Art?

You can record any thing as long as it makes sound. You can record people, pets, instruments or any sound that appeals to you.

*Please note, by using the Audiowave Art website and/or placing an order you agree that you will NOT upload any audio/image files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Can I choose a custom size?

At the present moment we offer four sizes for our Canvas products and three sizes for our Art Prints. However, if you do have a special size requirement please contact us on support@audiowaveart.com and we will see what we can do to accommodate your request.

How many colour options are there?

As many as your like! With our Art Prints and Canvas you can select the background colour and Audiowave colour for your artwork. When designing your Audiowave you will be able to view and pick colours from our colour tool and see what they look like on your finished product. Please understand that all monitors emit colours differently hence the finished product may vary slightly depending on your monitor.

On what is my Audiowave printed?
  • For our Canvas products we use premium 350 gsm poly-cotton blend, which comes either museum wrapped or gallery wrapped with a UV resistant matt varnish.
  • For our Art Prints we use 230 gsm professional archival paper.
  • Our inks are highly durable, environmentally friendly and UV-resistant.
Can I see my Audiowave before you ship it?

Yes! After you complete placing your order we will send you a design proof on your given/ registered email ID within 1-2 business days. Once you are a 100% satisfied and approve your design will we go into production.
*Please note if we are unable to reach you after 48 hours your order will automatically go into print.

What is your return policy?

We are committed to guaranteeing you satisfaction. Because our products are custom made, they are non-refundable, unless in the extremely rare circumstance that you receive a damaged product. We will replace the damaged product immediately with an identical replacement at no charge. Please take photos of any damaged packing and products upon arrival and email us immediately on support@audiowaveart.com

How long would it take to receive my product?

It would normally take 1 – 2 business days to create your Audiowave. You will receive an email on your given / registered email address to approve the artwork. Once approved, we will go into print, which could take another 2 – 4 business days. If we are unable to reach you after 48 hours your order will automatically go to print. Once your Audiowave is complete, shipping times varies depending on your location. The average shipping time is 3-5 days. The overall time from placing your order to receiving your product is 6 – 10 working days.

*Please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends and holidays. Shipping transit times vary, and Audiowave Art assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

What are the shipping charges?

We provide free shipping on all our products.

Do you ship international?

No, we ship only within India.

Can I send this as a gift?

Absolutely! Just enter the recipient’s name and address on the order form and we will have it sent directly to them.

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