At Audiowave Art, we strive to provide our customers with the best possible experience. If you are not 100% satisfied with your order for any reason, please contact us on firstname.lastname@example.org. Our representative will document your complaint and create a ticket for your reference.
We offer 100% refund or reprint on any defective print orders and 100% free expedited reprint on any orders lost in transit. Audiowave Art will produce colour prints based on the colours originally determined we cannot be held responsible for colours that do not match what our customers see. Because of inherent limitations with computer monitors, the accuracy of colour reproduction based on what is seen on a computer screen or a product printed by a customer’s personal printer is not guaranteed. By placing and order with Audiowave Art you agree to this limitation. Under no circumstances will a reprint be honoured for colour variations that have occurred during the printing process. We are not liable for colour matching or ink density on screen proofs that you approve. Application of UV coating may effect or change the appearance of the printed colours. We are not liable for the final color appearance of a UV coated product. Please note that defective or damaged items must be reported within 24 hours from date of receipt of package. Turnaround and shipping for reprint orders will vary depending upon available production capacity and managements discretion.
All policies are subject to change without prior notification. Determination of defect is at the discretion of management. In most cases, customers will be requested to submit digital photos documenting the product defect and/or self-ship the defective products back to the below address:
A1 Rajat Apartments
Opp Bank of India
Lane No 6.
For all self-shipped returns the shipping costs will be duly reimbursed subject to your returns being inspected and successfully processed upon receipt at our end. Please ensure that the courier bill/receipt (scanned copy) should be submitted to email@example.com along with the order details (Order ID & Return ID) for availing the reimbursement. The courier bill/receipt should meet the following conditions to be processed successfully:
Refunds if applicable are processed within 5 working days and the entire purchase amount will be refunded to you. Refund is provided via the same payment method used for the order. It may take up to 15 days for the refunded amount to reflect in your account. We will keep you updated through the process.